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Cloud Backup Support

How do I get started/install IDSeal Cloud Backup?
  1. Retrieve and click on your activation link from your email that you signed up
  2. Sign in to your online console
  3. Download and install the setup
  4. Once the app is installed, sign in with your credentials
  5. Select what files you wish to backup
  6. Set your backup schedule, security settings, whether to enable Hybrid+ and bandwidth throttling
  7. Once completed, your backup will start automatically.

How can I edit my backup settings?

Open the desktop software and click on Select Data if you wish to modify your backup selections, or settings to change your backup settings

How secure is your service?

We use modern encryption methods to both transfer and store your data.

  • Files are encrypted before leaving your machine using 256-AES.
  • Data is transferred over a 256-AES SSL encrypted layer.
  • The website and client software have been hardened against attacks from hackers.
  • Data is encrypted with 256-AES Server Side encryption.
  • Data is stored on Amazon AWS storage; all files are duplicated through multiple facilities across the globe ensuring 99.9999% availability and reliability.

Do you support backing up Servers?

Yes, we support backing up Windows Servers. Please contact us with your server’s storage requirements and we will gladly assist you.

How can I restore files?

From the website:

  1. Sign in to your online account.
  2. Go to My Computers
  3. Select the files you wish to restore
  4. Click on the download icon

From your computer:

  1. Open the desktop software and click Restore
  2. Select the files you wish to restore
  3. Follow the restore wizard

Can I save a copy of my backup to my local Server, external or network drive?

Yes you can by enabling Hybrid+ from the Settings page inside the desktop software.

What is Hybrid+?

Hybrid+ doubles your backup protection by creating a copy of every backed up file to a local server, external or network drive; ensuring faster recovery when needed.

The restore is intelligent enough to minimize recovery time by checking your local hybrid storage for the file before restoring it from the web; reducing time and bandwidth resources.

What is Show Files?

Show files allows the administrator of any business account to view and manage files of the users. If this feature does not comply with your company policies, please contact your service provider.

How do I perform a clean uninstall of IDSeal Cloud Backup?

For Windows:

  1. Go to your Control Panel → Programs and Features → IDSeal Cloud Backup → Uninstall.
  2. Now, IDSeal Cloud Backup Uninstall wizard will start, to perform a clean uninstall, make sure that the option Keep IDSeal Cloud Backup Settings (Recommended if you wish to reinstall) is not selected.
  3. Proceed with the uninstallation wizard.

For Mac:

  1. Click Go on the Finder bar → Applications → From the list of your installed applications, locate both of IDSeal Cloud Backup and IDSeal Cloud Backup Restore apps, and delete them from there. (Drag them to the Trash)
  2. Click Go on the Finder bar again → Go to folder.. → Type ~/.config/ and hit Enter → IDSeal Cloud Backup → Delete the whole IDSeal Cloud Backup folder from there. (Drag it to the Trash)

Note: If you chose not to keep IDSeal Cloud Backup settings, you will need to start a new backup from scratch and IDSeal Cloud Backup won’t recognize the older backup of this machine.

1It is not possible to prevent all identity theft or cybercrime, or to effectively monitor all activity on the internet. IDSeal cannot and does not guarantee complete protection against cybercrime or identity theft. IDSeal does not monitor the activities of all financial institutions, or all activities of any particular financial institution. Review the IDSeal Terms and Conditions for specific details regarding IDSeal services.

2The Identity Theft Insurance is underwritten and administered by American Bankers Insurance Company of Florida, an Assurant company under group or blanket policy(ies). The description provided in the Summary of Benefits is a summary and intended for informational purposes only and does not include all terms, conditions and exclusions of the policies described. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions. Review the Summary of Benefits.

3Recurring pricing shown excludes applicable sales tax. By enrolling as an IDSeal member under any plan, you authorize IDSeal to charge your payment method (credit/debit card) on a recurring basis for the fees associated with your membership plan. Review the IDSeal Terms and Conditions for important information regarding your membership, including your membership term, and your right to cancel; and review the IDSeal Privacy Policy for information regarding how IDSeal collects and processes your information.

4The credit scores provided are VantageScore 3.0 credit scores based on data from Equifax®, Experian® and TransUnion®. Any one bureau VantageScore mentioned is based on Experian data only. Please see the IDSeal Terms and Conditions for more information on credit scores.

5IDSeal Pro-Tec provides tools and resources to protect your data and identity, but no one can prevent all cybercrime or identity theft. Your own efforts are important to prevent unauthorized access to your personal information.

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